Reply to What happened to basic Customer service? Is it gone forever?

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[quote=Anonymous][quote=Anonymous]I don't know what you're talking about. [b]Yesterday I called CVS pharmacy because my new medicine refill looked different than what I'd gotten in the past. The guy who called me back was very nice and thorough. [/b] Last week I called a theatre about an actor in a play and the person I spoke with was lovely. Today I called a store to ask if they had something in the size I need that I saw on their website. The person asked if I could hold while she finished with a customer and then she'd check. She came back to the phone breathless and apologized for the wait and had the item and offered to hold it until Thursday when I can get there.

Maybe it's you? [/quote]

NP.

Yet this is even a new process.  A worse one IMO.

I am still paying the same or more to CVS, and now I can no longer reach a person, even after waiting forever on the line listening to music.  One night we waited 45 min., and then were disconnected at the pharmacy closing time.

That is not customer service.    It is a decline in customer service.

A family member takes a drug that has been on shortage for over a year, so it's hit or miss what pharmacy has it on any given month.

Calling around, vs., driving and standing in line at each is of course preferred.

Now, it's call and leave a message.  Wait wait wait.   Call call call.    No thanks.

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