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Reply to "What happened to basic Customer service? Is it gone forever?"
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[quote=Anonymous]I think it's just the DC area. As others mentioned, if you go elsewhere you will find better customer service. Especially at in-person transactions. Some of the best customer-focused people I've dealt with have been older workers - like those past 60. Most of them are working because they can't live on their Social Security. Their job is absolutely necessary to their survival. Much different attitude than many younger people who have their basic needs covered by parents, are still living at home and who could care less if they get fired. [/quote]
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