Reply to Stubhub: do we have any recourse?

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[quote=Anonymous]OP, I'm sorry that happened. How infuriating. I've never used StubHub, but have thought about it, and now I'm grateful to OP and the others who've warned against it. I'm not clear on one thing-- they can email you tickets that you have "in hand" (electronically) at 11 a.m. and then at 1:20 can simply cancel those tickets? So the email "sending" tickets is effectively not a guarantee you actually will see a show, until you're basically in the seats? OP, what did the Kennedy Center do--did you just see the StubHub email and leave, or did you see the email and then go to the box office and ask if there was anything they could do (standing tickets?), or did you find out about the cancelled tickets only when you went to the box office to pick up physical tickets?

I do get it, the show was sold out, but were the original ticket holders in those seats, after changing their minds? If not, it sounds like seats for a sold-out show went empty, and that would be nuts. And a huge waste.[/quote]

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