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[quote=Anonymous]Update on my end. I submitted my deconversion form to Ascensus on Monday, October 28. I was told that it could take up to up to 5 business days to process. I called Monday, November 4 to check on the status because there had been some issues on other things in the past. They said that they had the form, it was being processed and the check should go out Thursday, November 7. I went into my Ascensus account today and saw that the funds were still in there. I called Ascensus and after much time on hold they told me that my check wouldn't be cut until November 20! I asked why. They said they didn't know. I said the woman I spoke to on November 4 told me it would be cut on November 7. They said that she was incorrect. I said that Bogleheads users were saying that Fidelity got their checks in a matter of weeks. She said that not every plan is the same. Not sure why mine would be special. She also said they would have someone call me to tell me why mine is taking longer, but given their poor customer service, I am not inclined to believe I am going to hear back from them on their own volition. I will be happy to be wrong. I am also nervous that come November 20 a new issue will be discovered that will be cause for further delay. Can they just hold on to my money like this? It seems very, very  sketchy at this point. My only saving grace is that my Fidelity contact has been a wonderful ally thus far.[/quote]

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