Reply to Where to move $ after Vanguard?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous]I was a vanguard solo 402k that moved to ascensus. I have spent 6 weeks and over 20 hours on phone calls and in research trying to get my money from ascensus to fidelity. It has been an evolving nightmare and according to fidelity (and vanguard…because I had to call them once too) this is happening to everyone. It sounds like fidelity (and maybe other firms) finally got ascensus to play by basic rules, like using a transfer form but it is still a crapshoot if the check comes to you or the new place. Anyway, if you are just starting it hopefully won’t be as traumatizing, but I definitely lost it after so many frustrating, crazy calls with ascensus. At one point I seriously questioned if I needed to hire a lawyer. More than anything it exposed how shoddy their operations are and frankly it came across as deceitful in some ways. I am glad to (hopefully) get my money out soon. Fingers crossed.

Anyway, if you call fidelity to switch, they are well aware of the issue and super kind in trying to help. I hope the NYT does an article on this because it has been rather spectacular. 
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Are you serious about them sending a check and not rolling the money over to wherever I want it.  And 20 hrs in the phone.  What a nightmare.

This is OP and I wonder if you have any tips or insights or suggestions to share to help me have a less timely and more productive experience? Like who to call? What extension? What to say etc.  I would be so grateful if you have alternatives that you’ve learned on your journey? Thank you!

Just reread.  So sounds like fidelity might be able to help if I call them first? Again open to your insight.  Sorry you and many others have dealt with this.  There is a place where you can submit article ideas to the NYT.  [/quote]

Yes. It seriously took that long. But part of that was that ascensus was not cooperative on certain procedures and I had to negotiate a lot back and forth to get things worked out with fidelity and kind of act as my own lawyer (lots of research) on what all the ridiculous as census processes really meant. Only then did I find out that fidelity had gotten ascensus to change its process (somewhat) to fit a more typical rollover arrangement. Even then fidelity said it has been a bit of a crapshoot in how adcensus complies. This is all to say, if you call now, I think you might have an easier time. But honestly, if I were you, I’d just get my money out of there. I felt good about working with vanguard. I feel good about working with fidelity. Ascensus has felt like a fly-by-night operation in comparison. Not a place I want holding lots of my money. [/quote]

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