Reply to surprise parking bill of $90 from trader joes lot in Bethesda

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[quote=Anonymous]Here are a few examples of BBB complaints for the company operating this lot. FYI, be aware.  I'm just hoping that if I pay the $90 apparent extortion that it will actually be credited.  I guess it's gonna save me a lot in groceries.

12/17/2023

Complaint Type:
    Product Issues
Status:
    Unanswered

On 11/4/2023 we went to a restaurant next door, *********************. There was a fair at the parking lot, so we parked in what we thought was the extended parking lot. There was NO signage about paying for parking. There were no signs where we parked the car. There was no sign at the entrance. They spend copious amounts of money on all kinds of cameras to track all vehicles but can not spend money on signs to alert people that this is not a public parking and requires payment? We even looked around for machines and there were none. To our surprise, we receive what it looks like a "parking ticket from the city" but it's from a private entity. This is a scam. They are taking advantage of people and charging hefty fees. Their website www.payparkingnotice.com does not work and leads to nowhere. They don't answer the phone. I left several messages as they were trying to charge me $58.30 for parking for three hours. Only when I threatened to file with the BBB did they call me back. I offered to pay for the three hours of parking but told them there was no signage and I have photos to prove it. They said it was not possible to pay for the three hours and now I owed them $98.00 because I was after the 15 days (which I called multiple times prior to the 15 days offering to pay). It is clear that they are making their money from charging people the heightened fees. How is it possible that they put multiple cameras on the property and are able to run vehicle searches and run addresses but can not put signage to be ethical and let customers know this is not an extension of the restaurant parking lot. Their tiny legal sign by the entrance is unreadable, unless you stopped the car, got out of the car, read the tiny print and then realized there was something else than a public lot. In **********, 99% of any parking is free so customers are unassuming of this company that will supersize their fees. All the exit areas where people walk out have NO SIGNS.

Here's another:

07/01/2023

Complaint Type:
    Product Issues
Status:
    Unanswered

"My frail 90 year old mother with dementia and I went to try a new restaurant that now occupies a previous restaurant we dined at for many decades. We parked in the parking lot where the previous restaurant patrons were required to park during those decades, completely unaware that parking in that parking lot is no longer permitted for the new restaurant that occupies that restaurant space. As I result, I was stunned to receive a $58.30 bill for parking in that parking lot. I wrote and mailed a letter to Vanguard, explaining the situation, and assured Vanguard I would never park there again. In my letter I also explained that even though it was raining that day, and my elderly mother has difficulty walking a distance, I still wouldn't have parked in that parking lot had I been aware that it was not permitted. I requested considering my one time only innocent mistake, that Vanguard compassionately waive the astronomical parking fee. My mother resides in a ******** memory care facility, and I (66 years old) also receive ********. Both of us survive on a very limited Social Security income, and we rarely dine out. This was the first time we dined out in a very long time. The new restaurant is Asian, my mother is Asian. When I received another envelope from Vanguard, I was excited, thinking it was a letter granting my request to waive this fee, one time only. Instead, I received a bill for $90.10. Certainly Vanguard will not go broke if they compassionately waive the parking fee just once. As I previously stated, now that I am aware that parking is not permitted in that lot, I will never, ever park there again. Please assist me in resolving this issue, as I have not received a response to my letter, and certainly no resolution from Vanguard. Thank you very much.
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