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Reply to "When a company sends you an extra item, do you contact them?"
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[quote=Anonymous]I ordered a headband from Alo yoga and received an expensive tennis dress. The invoice in the box listed the accessory I ordered. I first attempted to chat and the chatbot did not understand my request re: I didn't want to return the item I received since I didn't receive the item I ordered. I then emailed using the form contact on their site and never received a response (!!) so I kept it. It's cute and it's their loss.[/quote]
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