Reply to Why is customer service *so* bad now?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]
[b]Every time these threads crop up, I suspect it's mostly the author who is the problem. I hardly ever encounter poor customer service, but then I'm always someone who makes eye contact with the waitress/cashier/customer rep, treats them like a human being and mind my manners. [/b]

You generally receive what you put in.

People who write such posts get up on the wrong side of the bed, go about with surly faces, and then proceed to notice every negative interaction they have. [/quote]

+1000

This. OP you need to tread people in service positions better. I don't come in with guns blazing when I have an issue, I always say "please" "thank you" "I appreciate it" in a kind (not demanding) tone. I treat service people like my peers (because they are), and not like servants.

Give good behavior and you'll receive it back. [/quote]

X100 op, the problem is you. I rarely have bad interactions with customer service. But I also make a point of treating them the same way I’d treat neighbors- friendly, look in the eye, thank you, etc. [/quote]

Disagree. I’m nice and polite to service people too. Some people just have a chip on their shoulder. It’s a reality. [/quote]

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