Reply to Why is customer service *so* bad now?

Forum Index » Off-Topic

Reply to "Why is customer service *so* bad now?"

Subject:

Emoticons





More smilies

Text Color: Font: Close Marks

[quote=Anonymous][quote=Anonymous]I think its part of the philosophy of waht I call "DIY America." Companies, drs offices, everywhere just wants you to handle things yourself.

Check out yourself, buy things yourself, got a problem? Just try and handle it yourself before calling anyone.[b] Little issues that used to take 10 minutes to resolve now involve going to an online chat, waiting for an AI bot to understand you need a person, finally getting a person, looking up accounts, explaining the problem, getting a new person, explaining the problem again. [/b]

It's exhausting on both sides. [/quote]

OMG, this is giving me a horrible flashback to the time I spent two hours on chat with Amazon Prime customer service when I couldn't get a tv show I'd paid for to play on my tv with my firestick. Over two hours of chat, and it still wasn't resolved. I finally just ended the chat in a rage. Then I typed the problem into ChapGPT and what did I get? Instructions that were verbatim what the Amazon chat person had been giving me. So frustrating. You know what finally worked? Unplugging the firestick and plugging it back in. Which we came up with ourselves (and would have figured out hours earlier if I hadn't been doing all of the bs the person on chat had me trying). [/quote]

Options

	Disable HTML in this message
	Disable BB Code in this message
	Disable smilies in this message

Review message

Search Recent Topics Hottest Topics