Reply to Why is customer service *so* bad now?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]I'm convinced it's the low unemployment rate. My job pays $45 an hour and you need to be smart and personable but you don't need an education beyond a high school degree, and we are having trouble getting and keeping people. Even though we have a great work environment.

Retail/customer service jobs pay a lot less and are a lot less rewarding than my job. It's very hard in this climate of low unemployment to keep low-paying customer service roles like that staffed. This means that surly employees who give crappy service don't get fired -- there isn't anyone to replace them with. If there are 100 people who want your job, you need to behave. If no one wants your job, and the job needs to get done, then, well, you don't need to be all that great.  [/quote]

$45 dollars an hour is $90,000 a year!!!! [b]That’s insane for an easy job.[/b] Offer it on teacher website and you will get takers. [/quote]

PP here.

Lol. I said it doesn't require an education beyond high school. I didn't say it is "an easy job." One of the reasons we have trouble getting people is that even though we will totally train people, and pay them for the training program, not everyone --even after extensive training -- is capable of doing it.

[/quote]

Seriously recruit teachers. No way it is harder than teaching. [/quote]

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