Reply to Why is customer service *so* bad now?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous]I'm convinced it's the low unemployment rate. [b]My job pays $45 an hour a[/b]nd you need to be smart and personable but you don't need an education beyond a high school degree, and we are having trouble getting and keeping people. Even though we have a great work environment.

Retail/customer service jobs pay a lot less and are a lot less rewarding than my job. It's very hard in this climate of low unemployment to keep low-paying customer service roles like that staffed. This means that surly employees who give crappy service don't get fired -- there isn't anyone to replace them with. If there are 100 people who want your job, you need to behave. If no one wants your job, and the job needs to get done, then, well, you don't need to be all that great.  [/quote]

Where do you work, if you don't mind me asking?

- smart & personable 
[/quote]

This isn't exactly where I work, I'm trying not to give myself away here, lol. But here is a link that is on point. I was referring to the PETA position. The standardized patient position pays less. The GUTA position pays more. https://jobs.jhu.edu/job/Baltimore-Standardized-PatientPETAGUTA-MD-21287/1147601300/[/quote]

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