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Reply to "Why is customer service *so* bad now?"
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[quote=Anonymous]I think its part of the philosophy of waht I call "DIY America." Companies, drs offices, everywhere just wants you to handle things yourself. Check out yourself, buy things yourself, got a problem? Just try and handle it yourself before calling anyone. Little issues that used to take 10 minutes to resolve now involve going to an online chat, waiting for an AI bot to understand you need a person, finally getting a person, looking up accounts, explaining the problem, getting a new person, explaining the problem again. It's exhausting on both sides. [/quote]
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