Reply to Why is customer service *so* bad now?

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[quote=Anonymous][quote=Anonymous]The current crop of youngsters has been told corporate America is evil, Boomers and Gen X are keeping them down, they shouldn't have to work hard, everyone is entitled to a good life and healthcare, and hard work is for suckers.

You reap what you sow.[/quote]

This is going to make me feel like a very old person, rambling on about walking 10 miles to school every day in 2 feet of snow with no shoes, or some such nonsense, but ... I think there is at least some truth to this.

I don't really agree with the generation-warfare bait that is set here, but there is no question that culture shifts and younger workers appear to expect to get more and give less when it comes to employment. The pandemic paid a huge role in our shifting mores, but we were well on this path before then. I remember almost 20 years ago, as a Gen X'r, pushing to hire a certain person, a millenial, having been super impressed when I interviewed him. We hired him when I pushed for it. He proceeded to embarrass the hell out of me by taking all of his leave as he accrued it the first six months and then asking for emergency advance leave -- to go skydiving. I was horrified. Times have changed, and most Gen Z would think that guy was in the right, and I am a fool for allowing my job to suck as much out of me as possible and very much in the wrong for judging him over his zero leave balance. Things have shifted. A lot.

But I think the bad customer service is mostly attributable to the low unemployment rate and how that keeps employers, especially those who hire people in customer facing roles, from firing crappy performers. They simply can't replace them. [/quote]

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