Reply to :evil: Businesses don't answer phones anymore and it's making me insane!! :evil:

Forum Index » Off-Topic

Reply to " :evil: Businesses don't answer phones anymore and it's making me insane!! :evil: "

Subject:

Emoticons





More smilies

Text Color: Font: Close Marks

[quote=Anonymous][quote=Anonymous]I only use their chats, now. Amazon and my healthcare provider (Kaiser Permanente) have excellent chat services in which you reach a real human in record time. Kaiser's chat person is a nurse and they can triage your symptoms for you. They always answer all my questions. Other websites as well. Yesterday I had a question about a product, went to the manufacturer's website, asked the robot in the chat, who got a real human (took 5 min, which is long!), who answered everything to my satisfaction.

Get with the times, OP.
[/quote]

I'm having a mediocre experience with Kaiser. Their bureaucracy is incompetent. Quick to chat but very difficult to get answers out of them and to resolve anything. Patience is a virtue, however. I've gotten hundreds back from billing by playing the long term game. It's made me realize how much money is lost through small billing errors because people give up trying to fight back via emails or calls and can't be bothered to have to write a formal letter to an address in Atlanta because it disappears into a void and you have no idea if you'll ever hear back.

This is a pattern that has happened twice with Kaiser: bill higher than estimate, you file complaint to find out why, you get letter saying Kaiser is on the case! A few weeks later some formal letter arrives saying you made this or that mistake with estimate (which never happened, including describing steps you allegedly took but you never did), matter closed. You file second complaint, repeat. Finally you write a formal letter to Atlanta, a real person reviews and actually does investigate, money refunded.

In all these instances, everything could have been resolved within a few days and a few calls if Kaiser was willing to actually call me and talk directly with me and ask me questions to understand why my view of the billing was such and such. But they never do.

I'm leaving Kaiser next year. I only came to them because I thought they would be an improvement over my previous national PPO but they're even worse.

[/quote]

Options

	Disable HTML in this message
	Disable BB Code in this message
	Disable smilies in this message

Review message

Search Recent Topics Hottest Topics