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Reply to " :evil: Businesses don't answer phones anymore and it's making me insane!! :evil: "
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[quote=Anonymous][quote=Anonymous]The only improvement here is the cut in labor costs due to automation. As if every problem can be resolved by automation. Folks are calling because they have a PROBLEM, not to listen to an automated voice. I had troubles recently with our bank and cable company. Neither one would transfer me to an agent right off the bat. For one, it took me 20 minutes to game the system to get connected to an agent. For another, the chat bot finally morphed into an agent who figured out how to override the system and stick with me through setting up an appointment. Before that, every time I replied to the chat, it was a new agent asking me to retype EVERYTHING I had just typed to the eight prior agents. Even after setting the appointment, I kept getting calls about "let's resolve this over the phone." How many times had I explained that we needed a cable worker to come to the house and replace faulty equipment. So annoying! [/quote] Leave Comcast right now.[/quote]
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