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[quote=Anonymous]Just to provide recent experience on Nordic Track customer service: I ordered and received an I-fit elliptical in December 2023. The truck arrived after dark, and I had no idea they had taken out a part of my garage roof and gutter. Our security camera documented it incredibly well though as they did the damage  right next to the camera. Nordic track would only provide contact info for the shipper. I promptly sent them video and still documentation of the damage, and the repair bill a month later. Since submitting those, we get no response by email, and when calling them (Select Express also dba "AIT") they hang up once I supply my invoice number. This shipping Co has an F, "fail" rating from the BBB and apparently ships for Nordic Track nationwide despite their reputation and numerous similar complaints online. Our repair bill was higher than the cost of the nordic Track elliptical!!! My advice: Nothing has changed Stay away! Plenty of competitors out there who can do better![/quote]

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