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Reply to "Booked through hotels.com and hotel doesn’t have my type of room. What do I do?"
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[quote=Anonymous][quote=Anonymous]I booked a hotel room in Boston and when I got to the hotel they said that hotels.com sold me a room that they didn’t have. We are 4 people and are stuck with a king+sofa bed instead of 2 queen beds. They will try to accommodate us tomorrow but they are acting like it is my fault for using hotels.com instead of their website. I feel like they should give us a voucher or points or something right?[/quote] Someone with status probably requested the room. Making you happy is the bottom of their priority list. They are getting less for your room than any other room in the hotel save people using free night vouchers [/quote]
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