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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]I think you need to start looking at this less as a matter of customer service and more as working a large bureaucracy.

So, what about asking the grade level administrator to forward your message with a note saying they had already suggested you speak directly to the principal?

Work the chain rather than making demands, and I think you will get a better response.[/quote]

Disagree. In MCPS, the only way to get a response is to be the squeaky wheel. OP will get a response from the principal when the principal feels they have to respond, and that will be when OP brings in the principal's Director.[/quote]

It is unfortunate that some bad experiences with some schools cause people to think this way. When parents "come in hot out the gate" like this because they feel this is the only way to address a problem, it causes responsive school administrators and teachers to feel very disrespected as ANY professional would feel. I think people take the term public servant and focus more on the word servant an treat administrators/teachers as servants that they can order around.

In original poster's scenario, yes they may need to go higher but please, dear readers, don't start off interactions with achool staff this way. That's all![/quote]

PP you are responding to. I never start out this way. But after I am repeatedly ignored, this is what I do because I feel I have no choice, and it's the only thing that works to get a response. I would love to be reaching out to a responsive administrator, but administrators who aren't should not be surprised when parents go above their heads.[/quote]

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