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[quote=Anonymous]Purchased a NT elliptical in August 2020.  Also bought the 4 year maintenance.  I had a problem about a year ago.  Called the service number and actually got a live person.  Parts took forever due to covid, but I did get the parts and a service person to come to my home and fix the machine.  Fast forward to Jan 2024.  I now have another problem with the elliptical incline motor.  You cannot get through to the service number nor do they call you back.  I tried the chat line, twice.  Both times the chat line sent me a link to another service where I was to pay $1 to chat with a technician (followed by an anytime cancelable $55/mo fee).

I told the chat people (might have been a robot) that I still had an active service agreement with NordicTrac that is valid until August 2024.  Nope, sent me again to the pay-to-talk-to-a-technician link.  Bottom line, current service is bad.  Call center is impossible to get thru to and the chat line is indifferent to your needs.  Buy something else, or join the YMCA.[/quote]

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