Reply to Ballston Mall --> Ballston Quarter

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[quote=Anonymous][quote=Anonymous]What’s the new parking system at the Ballston mall garage? It used to be you took a ticket on the way in and pay at the kiosk before you leave… how does it work now?[/quote]

Like the person above you said, they switched systems recently, so instead of grabbing a ticket on the way in and paying on the way out, you now have to "pre-pay" within a few minutes of arriving, much like you would using your phone to pay for a parking meter.  It's a major PITA, even if you know understand the new system, for several reasons.  First, if you're running late and don't have time to screw with the mobile site or app right away, you get ticketed.  Second, you have to input your expected stay when you first pay, so you either end up overpaying or you have to keep adding time and hope you don't forget.  Gone are the days of just parking, doing your thing for a while, and paying the appropriate amount when you leave.  Third, the rates are supposedly the same as the old system on paper, but they now charge you a "convenience fee" or some such BS.  Finally, there's no one around to help if needed or to answer questions, so any screw-up on your part either results in overpaying for parking or a fine.

A business at the Ballston Mall I frequent was as frustrated with the system as the rest of us and recommended people call or email the county manager's office to register our concerns.  [/quote]

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