Reply to Ok to book a hotel room through Expedia or similar?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]I booked a room at the Bellagio via Expedia once for a one night stay for our family of 4 on our way to the Grand Canyon. When we got there around 5pm, our room wasn't ready because the person renting the room the night before still had not checked out, was not answering the door or the phone so there was still someone occupying it and it hadn't been clean. They refused to give us another room despite having vacancy bc it had been booked via Expedia. They also had zero Fs to give about the person still being in there and said [b]as policy they don't kick people out[/b] so we were SOL. Calling Expedia customer service also provided zero results.  Complete and total nightmare. Never again.[/quote]

This is your problem right here, not Expedia. [/quote]

No, it wasn’t. The hotel had vacancy, in any other situation the hotel would have assigned us a different room. BUT they wouldn’t because we had reserved via Expedia (that’s what they told us) and it was up to Expedia to “fix the problem”. Bellagio offered to give us a different room at the walk up rate, so essentially we would have and be paying for 2 hotel rooms. Expedia said Bellagio had to give us a different room for no extra cost; Bellagio said to kick rocks, that our reservation is with Expedia and not them. No one wanted to fix it.

100% the problem was booking via Expedia. Never. Ever. Again.[/quote]

No, the problem was that the hotel wouldn’t enforce their check out time. Frankly, I kind of disbelieve your entire story, because I stay in hotels upwards of 80 nights a year for work, and every place I’ve stayed has had no compunction about letting people know they need to leave. [/quote]

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