Reply to How we got PEPCO to Improve our Electrical Service

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[quote=Anonymous][quote]So it does seem that there are fixes they can do to improve reliability that fall short of burying lines. [/quote]

This!! But how can we know what they need to do if we never even learn WHY our power went out - was it a tree? a substation? a transformer? We're on day 3 and the fourth time we've decamped to a hotel in the past 4 years. It's cost us thousands of dollars overall and no one has ever offered an explanation for what has gone wrong. We have cooperated 100 percent with the Pepco tree trimming and spent thousands ourselves on tree trimming. (We have no tree damage ourselves, whether we're responsible homeowners or just lucky I can't tell.) But I truly don't know what else to do. I like Jeff's suggestions, but the truth is that we don't have random interruptions on a regular basis so I'm not sure if record keeping is the answer. I do think there should be regulations that require Pepco to disclose the specific cause of each outage (house x is out because of a tree on a power line; house y is out due to a substation explosion; etc) and detail what improvements are needed to avert This recognizes that some acts of God cannot be prevented - if a tree falls because it is struck by lightning it doesn't matter how well it was trimmed - but also would put into place a way to learn from each outage and an action plan to avoid future outages of this scope.

I also think there should be some investigation as to why Pepco has failed a far larger proportion of its customers than the other utilities in this area.[/quote]

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