Reply to I still don't understand what you do when a restaurant tacks on a 20% service fee

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Reply to "I still don't understand what you do when a restaurant tacks on a 20% service fee"

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[quote=Anonymous][quote=Anonymous]I actually just asked a manager of a well known DC establishment this very question and he responded:

“Service charges don’t always go to servers. They’re distributed at the discretion of the establishment. Gratuities always go to servers. I hate service charges, they’re opaque and confusing.”[/quote]

Service Charge Tracker: https://docs.google.com/spreadsheets/d/1UrAuD1TcfX546IEJL34I37ACVWljSi4lhIRA0w15-_Y/edit#gid=1486084773

Be aware, per the DC Attorney General, restaurants that charge service fees must:

• Disclose the fee at the beginning of an order, either orally or in bold, large print on the menu

• Accurately describe the reason for the fee, either through its name (“worker health insurance fee”) or in text describing what the money is used for

• Only use the fees collected from diners for those purposes specified

"Violators of the law would have to refund customers or pay penalties up to $5,000..."

If you have experienced a violation of these requirements, you can file a complaint here: https://oag.dc.gov/consumer-protection

Source: https://dcist.com/story/23/03/10/dc-restaurants-service-charges-violations-attorney-general-warning/

Edit: If anyone is looking for this info in the future, I've added it to the FOOD section of the Visitor's Guide.[/quote]

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