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Reply to "Problems with Pottery Barn Delivery questions"
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[quote=Anonymous]I had an opposite experience with them. I ordered five chairs for our eat in kitchen that were upholstered. I showed my husband that night and he told me I was a lunatic for ordering fabric kitchen chairs (we have three young kids). I realized he was right and called PB the next morning, less than 24 hours after placing the order. They told me that the chairs had already been placed on the truck for delivery so I couldn’t cancel but I could refuse delivery. Sure enough, less than a week later the chairs arrived on my porch. I wasn’t home when they were delivered so I couldn’t refuse delivery but I called them the next day and they came the next week, picked up the chairs, and even refunded me my shipping costs. This was all a few months ago so perhaps they’ve finally learned their lesson about customer service…. [/quote]
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