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Travel Discussion
Reply to "what is up with United, no pre-bording for kids??? So rude"
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[quote=Anonymous]We flew United recently with an infant, and the lack of priority boarding really wasn't that big of a deal. What was annoying was United's complete lack of customer service (our flight was delayed and they refused to answer any questions and had hardly anyone working the check in counter, and tried to make us check a small bag (we had already paid to heck our ormal size bags) even after we repeatedly explained that we'd be putting it under the seat in front of our daughter's seat. Then they overbooked the second leg of our connection and were unbelievably rude to the people trying to figure out if they had seats. these were people on the plane with duplicate boarding passes, so clearly a complete screwup on their part. [/quote]
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