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Reply to "Does Zappos ever turn off the tap?"
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[quote=Anonymous]At the risk of being called an Angry Bird or cranky, I'm going to agree with the posters who say they will discontinue free returns if it's not profitable because of too many returns. It may be their "business model" today. But it doesn't have to be their "business" model forever if it loses money. I don't think any of us knows *for sure" what some are saying here, that they've (a) marked up prices to account for the returns, or (b) have some deal with UPS or Fedex. That said, I love them too so I'd be happy to evidence that this "business model" is actually profitable and isn't at risk of going away.[/quote]
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