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Reply to "Does Zappos ever turn off the tap?"
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[quote=Anonymous]I'm a firm believer that Zappos business plan is to cater to people who are going to order a bunch of shoes and then return some, hence the free return policy. Their shoes are marked up more than other places, but they won me over with free returns. I have a horrible time finding shoes that fit and need time to try them on in peace (I hate shoe stores). Sure, I return a lot from Zappos, but I also buy a lot. And there is no way I'd buy my son's shoe's there if I couldn't return them. Now there have been a few times I have had to return my entire order where I wondered if I would be cut off. Hasn't happened yet. Hopefully it won't. They still make good money off of me. [/quote]
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