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Reply to "Does Zappos ever turn off the tap?"
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[quote=Anonymous]People order from Zappo's because they know they can order several pairs of shoes, try them on, and keep only the ones they want. Zappo's makes gazillions of dollars off of this business model. IF they didn't offer free shipping and free returns, they would not be nearly as successful. So no, I don't shed a tear for Zappo's when I return, which is often. They keep plenty of my money.[/quote]
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