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Beauty and Fashion
Reply to "I got overcharged today at an ULTA hair salon"
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[quote=Anonymous]It's good that you pushed back. My nail salon did this to me the other day. I booked a regular mani-pedi, and upon checking out, I noticed that they charged me for a "deluxe" pedi ($15 more). Literally the only difference was that they spent more time on the leg massage, I thought it was just that the pedicurist I got was being thorough. I am familiar with being upsold - this wasn't that, no one asked me at any point if I wanted to upgrade, as I definitely would have said no. I don't even like the leg massage! Anyway, they tried say that I should pay it since I didn't object to the "deluxe" treatment but they dropped it when I produced the email showing clearly that I had booked the standard pedi. I'm sure they have gotten away with it with other customers. But it was awkward and I will probably try to find another nail place now.[/quote]
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