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[quote=Anonymous][quote=Anonymous]Hi - OP here. It's actually not about the paper towels - it was more the drama that she was going to quit over it. If she had initially said, "I really prefer paper towels and here's why, and I don't want to clean your house if I can't do it the way I like to do it" I would have thought it was a little weird but no big deal and been fine with whatever. But, when I made the request she didn't act like it was a major issue, and then after she was done, she told me she wasn't coming back. That's what I was shocked by. Just seemed so dramatic and was definitely awkward.

We're going to keep her (for now, as long as no issues emerge) and I will try to avoid making requests that may indicate I am not pleased with her cleaning style. She does a good job and clearly takes pride in her work.  [/quote]

Maybe she was taken aback by your comment and she didn't know what to say.  Although I'm sure you were perfectly nice about it, she may have felt defensive and responded likewise once she thought more it. I wouldn't worry about the drama.  Hopefully it won't happen again. [/quote]

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