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Reply to "Are Americans to blame for the "annoying scripts" that overseas customer service reps recite?"
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[quote=Anonymous]I've worked in a few call centers. All for major companies- banking, automotive, insurance, and beverage. All but the automotive and insurance companies outsourced overseas. For all companies there was a script we had to stick to. We were graded for calls at random. If we deviated or did not say all of our requirements we would fail and eventually be fired. So it's not necessarily an "American CEO" you should be upset with. It's job requirements, just like the requirements that any other job has. We can't do whatever we want just because a customer wants us to[/quote]
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