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Home Improvement, Design, and Decorating
Reply to "Problems with Pottery Barn Delivery questions"
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[quote=Anonymous][quote=Anonymous]Op here: How did you get these refunds/discounts/gift cards? WHat do you say and to whom?[/quote] 10:45 again -- We had worked with a "design pro" in the store, so she was our first call the morning after our sectional was finally delivered at midnight. She pretty much took up the ball and, after speaking with her manager, offered the discount and gift card as compensation. The gift card arrived via FedEx the next day, with a handwritten apology. [/quote]
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