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Reply to "Problems with Pottery Barn Delivery questions"
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[quote=Anonymous]They are the woooorst. We ordered a coffee table from West Elm (same company), and it was damaged so we ordered a replacement, it was also damaged. We kept the least damaged and asked for a $50 gift card. They refused. Their customer service used to be better - the last time this happened (like 15 years ago back when West Elm was on par with IKEA), they gave us a full refund and let us keep the furniture. I had heard their quality had improved, but it has not.[/quote]
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