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Reply to "I’m done with Airbnbs. "
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[quote=Anonymous]Airbnb Superhost here. Your experience was unacceptable, OP. Write an honest review and pursue Airbnb for a return on your cleaning fee at least. When we travel, we only book Airbnbs with Superhosts and at least 20 positive reviews. I read ALL reviews less than 5 stars, because if even one mentions cleaning issues or bugs, I move on. To answer PP's question about reviews: Guests and hosts have 14 days after checkout to write a review. I don't see the guests' review and they don't see mine until both are made public. If there is something negative in a review, I can only respond to it publicly -- I cannot have the review removed. [/quote]
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