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[quote=Anonymous]A major reason Southwest is canceling and changing flights on passengers is that it lacks the infrastructure and staff to uphold its flights should it face a hiccup in sourcing its scheduled plane and crew. In other words, its additional destinations and routes are diluting its ability to uphold its reliability as it holds onto old methods as it expands.

Most major airlines, like United or Delta, have hubs strategically placed throughout the country to give them quick and easy access to planes and staff on short notice. Southwest, on the other hand, does not. Or at least not yet. Instead of using the industry's traditional "hub and spoke" system, Southwest uses a "point-to-point" system.

Southwest does not have large hubs with planes and crews on standby like other major carriers because it works to schedule flights more efficiently. This keeps planes flying as much as possible throughout the day, which increases revenue.

But when one plane gets held up on the other side of the country, Southwest doesn't always have the ability to locate a new plane and crew. In response, it might delay the flight significantly as it tries to locate an available aircraft, or it might simply cancel the flight.

https://www.inc.com/kelly-main/southwest-becomes-one-of-americas-least-reliable-airlines-due-to-canceled-flights-after-one-bright-idea-backfired.html[/quote]

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