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Reply to "I have been waiting at Five Guys for 20 min"
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[quote=Anonymous][quote=Anonymous]Their policy is not to begin the fries until you’re there, so they aren’t cold and soggy. If you want everything ready when you get there, click the “I’m here” button ~10 mins before arrival.[/quote] NP. I know about the policy but didn't want to lie about being there. I just ordered a burger without fries. Guess what? The guy started to say it was going to be a wait because of the fries, checked himself, and then said he'd "check on my order." I quite literally think it's just a way of managing orders. Which is fine, but let's be up front about it. [/quote]
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