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[quote=Anonymous]Last Aug, my family went to Jackson Hole.  AA connecting through DFW was cancelled due to a fierce storm.  On this, I guess I kinda understand because it was quite the storm.  However, the cancellation could have been avoided as they were also short staffed.  By the time they were able to get off the ground, the storms hit.  They ended up cancelling it due to weather although the reality was they used it as an excuse since as said, it was hours before the storm came that flight was delayed.  So then we tried to find flights in and around Jackson to no avail.  We ended up taking the first flight on our own dime into Jackson the next AM.  We had maybe 4 hours of sleep with our kids travelling as well.

This is the bonus: I could not get the exact refund for the tix because when changing over to the morning flight, AA made a mistake on our tix so their system would not take the difference they needed to refund on seats/flights (we had used AA credit for the trip - actually we took a voucher for seats no less than 4 years ago!  It has taken us years to be able to get the credit and thus always fly with AA until we used it up.  We will NOT be every flying AA now that we are clear!).

On the return flight, the flight was cancelled outright.  We ended up finding a place (no easy feat with 50k tourists in Aug there) for the night.  We have no idea why cancelled but took the first flight out the following morning.  Our trip insurance from Chase covered the hotel rooms but it was just never easy with AA to reschedule.  With both cancelled flights, it was a damn mess. Hours in line - as in 2-3 hours at airport and on the phone as well.  We were grateful to even get on a plane.  We got really lucky as there was a point we considered flying to OKC to drive to Jackson as it was the only place we could find.

The only reason we were able to fly to Jackson on our own dime is buying a new ticket outright.  So basically, AA was telling us no flights were avail anywhere near JAC except I found online seats avail if we brought new tix.  Again, we ate the cost but knew we had credit for the original tix (or at least thought we did!) so it was an even swap.  The gist of it was, they don't even tell you straight that it was an option so I'm sure there were people there stuck in DFW for 2 days as was the min before flights out near JAC.

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