Reply to Anyone have a loan with Access Group? Was it sold this week?

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[quote=Anonymous]I just got the same letter from ACS which states "please note that although you do not qualify for an interest rate reduction associated with Chekmate II, you will benefit in other ways from this simple and hassle-free way to pay your student loan. Chekmate II saves you time and postage costs and will prevent any delayed and forgotten payments."

My loan was with Access Group and I too was on automatic payments and received the reduced interest rate.

I called ACS and the rep I talked to "Jordan" (rep # 3395) told me that yes I will get the same reduced rate I had with Access Group and to ignore the letter, that a new letter will go out in March once they have "fully loaded" my account information into their systems!

I asked him why I was being billed an amount due now that is different than my usual monthly payment is $239.00 and he said it was because I had already paid Access Group and then I just needed to pay this pro rated amount to ACS and then next month it will be my usual total monthly payment again.  When I asked specifically what time period this pro rated amount was supposed to cover (so I can confirm I'm not payinc twice) he again said, the account info hasn't fully loaded and to call again after March 1, 2012.  I was pissed off and told him I will be getting everyone else together to rally a lawsuit against them!  He offered to send me an account statement via email immediately....I think I just got the email.  Anyway, I will expect the letter promised which will confirm that I will continue to get the rate reduction for the automatice timely payments...I will try to come back and post again once I get the letter and call them back to confirm. [/quote]

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