Reply to Anyone have a loan with Access Group? Was it sold this week?

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[quote=Anonymous]If you call ACS they say that your interest deductions carry over and the letters were wrong.  However, I think I got hosed by this transfer because I lost my 1% on time payment deduction.  Right before the switch to ACS, Access Group said that they realized I made one late payment in 2006 (who is looking at this 6 years later?) which disqualified me for the 1% interest rate deduction I've had since 2009.  They then retoractively increased my rate from 4.75 to 5.75 from 2009 to present and tacked on thousands of dollars of interest for the past 3 years!  I don't even have paperwork from 2006 and the info is not on their website (only goes back 4 years).  I argued that even if I made a late payment in 2006 (which I can't verify), I've had auto payments on time ever since and so I should have been eligible for the discount 35 months later.  They said the discount was only good for the first 36 months I had the loan.  This is NOT what I recall my original loan paperwork telling me.  But how do you argue about something 6 years later!  I also told them that if I had known 3 years ago my rate was higher I may have paid it off sooner or done something to get read of the loan with them.  How can they retroactively charge me interest for something that is their mistake (assuming they are right, but I can't verify)?  I would expect this behavior with private loans, not government loans.  Has this happened to anyone else?[/quote]

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