Reply to Anyone have a loan with Access Group? Was it sold this week?

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[quote=Anonymous][quote=Anonymous]Just a follow-up to my post above.  I called Access and ACS today.  I was told that the 1.25% discount will continue with ACS and that the statements were sent out before the discounts were transferred over from Access.  So my assessment is, if that's true, this could be okay.  However, poster above make a good point regarding lack of privacy regarding how financial data is shared, and reaching a human CS agent appears to be more difficult with ACS.  I waited for 10 mins, and then reached someone in the Philippines.  I immediately asked to be transferred to US, as outsourcing CS for personal financial servicing is, to my mind, totally outrageous.[/quote]

Huh.  This is 18:04 again and I was told the complete opposite by the customer service rep I spoke to.  All she would tell me was that the interest rate I had with Access Group still applied, but she was stating the non-discounted rate. I admit that I completely lost my temper at her--in part because she just didn't seem to get it, at all, but also because of the privacy/checking account access thing.  All she kept offering was to dis-enroll me from automatic payments, but I want an explanation as to how this happened.  She transferred me to her supervisor but I accidentally hung up when going to put the phone back on speaker.  It also took me a solid 45 minutes to get through to a person shortly after 6pm.

Access Group's privacy policy says that they can share your financial data with their loan servicers, but I do not see how that can extend to automatic access to your bank account(s). I think I'm going to look into filing a complaint with the FTC and with the new Consumer Financial Protection Bureau.

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