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Reply to "How to Washington Gas to start/stop service"
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[quote=Anonymous][quote=Anonymous]I agree that this is unacceptable, especially if they’re cutting off folks’ gas. But for the benefit of folks here, I called this morning at 8am and was able to talk to someone to switch my service after about 1 hour on hold. [/quote] Just FYI I also called at 8:00 AM and I was on hold for two hours and 45 minutes and then it took another 15-20 to get everything straightened out with the customer service rep. To her credit she was very capable and good at her job and I feel sorry for the people manning the lines. I can only imagine the kind of vitriol they’re getting each time they pick up the phone. Someone from the Post should investigate what’s going on. I suspect they cut a lot of jobs during the pandemic (not unlike the airlines).[/quote]
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