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[quote=Anonymous]We went to the Petworth location for the final week (8/23-8/27). We signed up for the half-day, afternoon sessions. As a previous poster mentioned, there was very little instructional time and no real discernible structure for the students to follow. They were alarmingly understaffed, especially on the 2nd day. Apparently, 2 instructors had an emergency and called out, leaving only 3 instructors onsite - one of whom left halfway through the afternoon. There were moments where the 30ish students were pretty much unsupervised (by Pedalheads - there were a couple other concerned adults keeping an eye on things) - one poor Pedalheads instructor was trying to manage all of the kids, bike repairs, bathroom breaks, etc. He eventually gave up and sent all the kids inside. I have no idea where the 2nd instructor disappeared to during that time - he eventually returned. Note - this location is in an open parking lot without a substantial barrier between the lot and the street on one side. We had also received information on their COVID protocols in advance of the session. They stated students would be in small cohorts that wouldn't commingle. That never happened - there were multiple moments when the kids were all together in a single group.

I spoke to the manager about what I had observed. He was apologetic and admitted they were understaffed. I know a number of programs have unexpectedly lost staff this week with student employees returning to school, but there are clearly some major infrastructure/safety issues here. I messaged customer care to request a refund. We'll see what happens...[/quote]

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