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[quote=Anonymous]Our DCPS elementary front office and custodial staff could give lessons to Nordstrom and Four Seasons on how to delight customers by solving problems we didn't even now we had! (Ultimately children are the customers not us clueless parents.)  Enrollment forms, heat advisory activity options, entertaining kids dropped off by mistake on teacher PD day, you name it. What's really amazing IMHO is how quickly, collaboratively, and most of all creatively they deal with competing demands of kids, parents, teachers, etc. (Self described high maintenance private school and public school parent here.)

Can't say much about principal other than fun to hang out with and good sense of humor. The AP seems to be on her own planet with a small number of pretty lame teacher friends.

But there are also some wonderful paraprofessionals who can teach circles around the AP's pets.

These dynamics can happen in any service industry. I'm trying to fill out as many comment cards as I can for the unsung heroes.[/quote]

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