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[quote=Anonymous][quote=Anonymous]Nope. I dropped them about 15 years ago and have used Audi roadside assistance ever since (free with car for first 4 years). AAA has all these B.S. rules that led me to drop them. My car wouldn't start in a parking lot in the dead middle of winter in the northeast and I was in the parking lot freezing. I asked them to tow it to a shop so I could get a battery replacement (literally a FIVE MINUTE DRIVE away) and they refused to do so because "if we are able to start your car, we do not tow it". Well, they were able to jumpstart it, THANKS, and the battery died again WHILE I WAS DRIVING. All car functions ceased and it was a miracle I was able to maneuver the car off the road going 40mph. At that point I was blocking one of two lanes of traffic into town and backed all the way up to the interstate looking like a damn idiot blocking 100s of cars. The police came out and had to move my car off the road. And THEN, THEEEEEEENNNN AAA came back out and towed it the remaining ONE MINUTE to the shop. F*ck you AAA!![/quote]

DP. To anyone else who has an experience like this: It doesn't help right there in the moment, but report this kind of experience to AAA right away. They do have their own full-time AAA branded tow and battery trucks, but also use local tow companies that work under contract to AAA but who don't always live up to what AAA is supposed to provide (or who might have attitude, or be slower than they should, etc.).

Complain to AAA if stuff like this happens to you. It's the only way they have to know if a tow operator is being a jerk or not exercising good judgement on what to do and when to do it. Yes, they have rules about things like not towing if they can get your battery started, but if they know about an outcome like the one above, you might be able to get them to make some restitution.

I'm not trying to convince PP above to go back to them--way too much bad blood after that incident, which sounds awful. I'm just noting that organizations cannot know if there was a bad customer experience unless you complain and ask, "Why did your policy work this way, and what can you do if you want to keep me as a customer?" [/quote]

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