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[quote=Anonymous]We worked with CFA after doing much of the initial workup/tests at CCRM. (Turns out CCRM wouldn't do IVF for me until I'd lost 50 pounds, and I didn't want to wait to do the egg retrieval.) We loved our doctor, but agree that the back office situation at CFA could be better. It was very difficult to schedule appointments or talk to a nurse - and their lack of a patient portal is really annoying. We ended up just getting our doctor's email address and corresponding with him. This seems super inefficient for him, but worked great for us - and he seemed to recognize it was really the best way to get things done.

Despite the annoying administrative issues, I will say that the billing/insurance folks at CFA were heads above those at CCRM. CCRM had managed to bill all of my initial testing/appointments as being part of an IVF cycle - which meant that it was all billed against our $20,000 treatment maximum when it would have just been considered regular healthcare otherwise (and not counted against our treatment max). They had to submit a bunch of paperwork to retract and then resubmit. It was a mess at a time when I didn't need a mess. With CFA, our pre-approvals for IVF sailed through quickly and easily - it was a breeze. This was true for the egg retrieval pre-approval, and the embryo transfer pre-approval six months later.

I'll note that we were a textbook case. Completely unexplained, but not unexplained in the "there's something seriously wrong, but we just don't know about it yet." My reaction to the meds and our retrieval results were textbook and very successful. If this isn't you, I'd check out CCRM or Johns Hopkins instead.

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