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Reply to "what happened to my All Clad nonstick?"
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[quote=Anonymous][quote=Anonymous]I actually mailed my 8-year old All-Clads back to the company when the nonstick coating stopped working. They refused to replace them, stating that the discoloration on the bottom of the indicated that I must have used the pan on high heat (and not on medium-low, as recommended) and thus they would not honor the warranty. I was frustrated because the shipping of those heavy pans was expensive! [/quote] Ugh that is annoying. I’m really unhappy with All-Clad and Williams Sonoma in terms of customer service. I bought a number of All-Clad pieces during a promotion and both All-Clad and Williams Sonoma refused to honor it... I bought like $600 worth of cookware and they refused to send me dinky $40 lasagna pan or something like that. I’ve since moved on to Sur La Table house brand, American cast iron and French Carbon steel. With the exception of the stockpot which is quite nice, the $600 All-Clad set is just taking up space in my cupboards. [/quote]
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