Reply to Do you think Design Within Reach is worth it?

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Reply to "Do you think Design Within Reach is worth it?"

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[quote=Anonymous][quote=Anonymous]To be honest, Design Within Reach is at the very upper end of my budget - but we are just renovating our house and our kids have grown up a bit and I'd like to buy some 'forever' furniture.  There's a bed I really like... but it's 2k more than all the other ones I'm looking at.  I'm wondering, if you have bought something from DWR, do you feel like the quality as well as the design make it worth the cost?  Or not?[/quote]

My experience with the the customer service was not good.  I ordered an outdoor bench in October and there were delays in shipping.  It finally arrived in December, but it was missing pieces so I couldn't actually assemble it.  I had to reach out multiple times to get them to send the missing pieces, which arrived at the end of January.  When the missing pieces finally arrived, I discovered that a piece of hardware was also missing.  I reached out again and they never responded.  I finally had to contact the manufacturer and they sent me the missing hardware.  The bench was finally assembled in March.  It was really disappointing, and I have now given DWR the lifetime ban.  I really like Room and Board though!  [/quote]

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