Reply to Email that we owe meal money?

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[quote=Anonymous]I found this thread because we have been having the same problem with both our DDs.  Neither one has EVER bought lunch, been mistakenly given lunch, etc.  2 years ago, we received the email, text, and VM notifications that DD1, who was in K at the time and didn't even eat lunch in the cafeteria, had a -$2.80 balance.  Somehow we were able to reach someone at the main number given in the email to clear up the situation, explaining that DD1 had never eaten a school lunch, nor even been given an opportunity to do so.  They accepted that it was a mistake, but suggested that we put some money in her school lunch account so that the problem doesn't reoccur.  Umm...what!?!?!  So, they wanted us to allow them to mistakenly charge us again for a lunch that wasn't eaten to avoid being harassed by all their notifications, due to their own mistake.

At the end of last year, we began receiving the same notifications (text, email, VM) that DD2, in PK4 at the time, had a -$2.80 balance.  Again, DD2 has NEVER eaten, nor had the opportunity to eat, a school lunch.  Despite countless emails, phone calls, messages, we have not been able to reach anyone nor have anyone respond.

I also find it interesting that, in both cases of this clearly incorrectly assigned debt, the amounts were $2.80.  If my DDs actually did eat a school lunch, one would think that the full amount of the school lunch, $3, would have been charged.

Has anyone figured out a way to make this stop?  We've been trying to clear this up since May.  And no, I refuse to pay $2.80 for something that we did not receive.  I don't care if it's only $2.80.  Is this some kind of scam?  When their suggestion to us the first time around was to just put money into the account so that when we're mistakenly billed for someone we didn't receive, we don't notice that it happened, I tend to think something fishy is going on.  How many people have experienced this?  How many times are they billing people and debiting accounts with money in them when no lunch was served?

Please help me make it stop![/quote]

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