Reply to I am so done with Instacart

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[quote=Anonymous][quote=Anonymous]I have ordered from Instacart at least weekly for over a year and the errors that you speak of are uncommon, also whenever I have had issues they have either redelivered the item to me or refunded me immediately. Maybe you need to change your settings so that the shopper can contact you if there's a change or replacement? I don't use it anymore as their online inventory needs serious updates.[/quote]

OP again. On my last order, I ordered 6 half-gallons of milk and got 1. I had a substitution marked (as I did for each of the dozen items I wanted), but the shopper got 1 half-gallon and didn't get the substitute or even text me. That was just one example of multiple screw-ups on what was a fairly simple order (all basics, nothing exotic or hard-to-find). I didn't get charged for what wasn't delivered, but neither did they offer to redeliver, and I emailed back and forth with customer service multiple times because it was so aggravating. If they'd offered to redeliver, that would at least have been something. But instead all I got were platitudes and canned responses. One particularly obnoxious line was "it's always disappointing when items are out of stock." For God's sake, I know for sure that one of my two milk choices was in stock -- it always, always is, and if push comes to shove you can ask the people who work dairy for help.

The errors I've been experiencing used to be uncommon, but they are now common for me for where I am and where I'm shopping from. For some bizarre reason Amazon Prime doesn't recognize my zip code, and I haven't tried Fresh Direct so I don't know what that's like, but Instacart has failed me too many times.[/quote]

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