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Reply to "Small business owner - Found an employee watching videos on her phone. WWYD?"
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[quote=Anonymous][quote=Anonymous][quote=Anonymous]Adding a note, we have a daily checklist. When you await a customer, you are supposed to clean the facility, follow up with other customers, review inventory, etc. So there is a significant amount of work which can be done. The reason why I pose this question is because it is a low paying job ($12 per hour). I should have asked whether it's a norm for low wage workers to constantly spend their time on the phone. [/quote] That sounds like busy work.[/quote] For $12 / hour you ask all that stuff, and then also want them cheerful and attentive for customers??? You need to pay more. At that price point you have to worry absenteeism, sleeping on the job. If she was reading a paperback would you feel different?[/quote]
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